Privacy Policy

Introduction

Tranquil Keys respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you inquire about or use our property rental services. We operate in accordance with Thai data protection laws and international standards where applicable.

By using our services or providing us with your information, you agree to the practices described in this policy. If you have questions about our privacy practices, please contact us at privacy@tranqolas.

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when inquiring about properties or making reservations. This includes:

• Name and contact details including email address and phone number
• Accommodation preferences and dates of interest
• Special requirements or requests related to your stay
• Payment information when processing reservations
• Communication content when you contact us

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

• IP address and approximate geographic location
• Browser type and operating system
• Pages viewed and time spent on our website
• Referring website and search terms used
• Cookie data as detailed in our Cookie Policy

How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To process inquiries, manage reservations, and provide information about our properties
• Communication: To respond to your questions and provide updates about your reservation or property availability
• Property Matching: To understand your preferences and recommend appropriate properties
• Payment Processing: To handle financial transactions related to reservations
• Service Improvement: To analyze website usage and improve our offerings
• Legal Compliance: To meet regulatory requirements and protect our legitimate business interests

Legal Basis for Processing

We process your personal data based on:

• Contractual Necessity: Processing required to fulfill reservation agreements and provide requested services
• Legitimate Interest: Business operations, service improvement, and customer communication where not overridden by your rights
• Consent: For optional communications and certain data collection activities where you have provided explicit agreement
• Legal Obligation: Compliance with applicable laws and regulations in Thailand

Data Sharing and Disclosure

We do not sell your personal information. We share data only as necessary for business operations:

Service Providers

We work with third-party providers who assist with website hosting, payment processing, and analytics. These providers access your information only as needed to perform their services and are contractually obligated to protect it.

Legal Requirements

We may disclose information when required by law, in response to legal proceedings, or to protect our rights and property.

Business Transfers

If our business undergoes a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

Data Security

We implement appropriate security measures to protect your personal information:

• Secure servers and encrypted data transmission for sensitive information
• Access controls limiting data access to authorized personnel only
• Regular security assessments and updates to protective measures
• Staff training on data protection and privacy requirements

While we take reasonable steps to protect your data, no internet transmission is completely secure. We cannot guarantee absolute security but maintain industry-standard protections.

Data Retention

We retain personal information for different periods depending on its purpose:

• Inquiry Information: Retained for 2 years from last contact unless you request earlier deletion
• Reservation Records: Maintained for 7 years to comply with financial record-keeping requirements
• Marketing Communications: Kept until you unsubscribe or withdraw consent
• Website Analytics: Aggregated data retained indefinitely; individual user data for 26 months

Cookies and Tracking

Our website uses cookies and similar technologies to enhance functionality and analyze usage. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

Your Privacy Rights

You have several rights regarding your personal data:

Access and Information

You may request information about what personal data we hold about you and receive a copy of that information.

Correction and Updates

You can request correction of inaccurate information or update outdated details.

Deletion

You may request deletion of your personal information, subject to our legal obligations to retain certain records.

Data Portability

You can request your data in a structured, commonly used format for transfer to another service.

Objection and Restriction

You may object to certain processing activities or request restriction of how we use your data.

Withdrawal of Consent

Where processing is based on consent, you can withdraw that consent at any time.

To exercise these rights, contact us at privacy@tranqolas. We will respond within 30 days.

Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are intended for adults 18 years and older. We do not knowingly collect information from individuals under 18. If you believe we have inadvertently collected such information, please contact us for immediate deletion.

International Data Transfers

Your information is primarily processed in Thailand. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information according to applicable data protection standards.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised "Last Updated" date. Significant changes will be communicated directly to users where appropriate.

Contact Information

For questions, concerns, or requests related to this privacy policy or our data practices, contact us: